Thank you for considering our social media marketing agency DVX Media. We take the privacy of our clients and their customers very seriously, and we are committed to complying with all relevant privacy laws. This privacy policy outlines how we collect, use, disclose and store personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
Collection of personal information
We may collect personal information from our clients and their customers in order to provide our social media marketing services. The types of personal information we may collect include:
Name
Contact details (e.g. email address, phone number)
Home Address
We will only collect personal information that is necessary for our services and will always do so lawfully and fairly. We may collect personal information directly from individuals, or from third-party sources with consent.
2. Use and disclosure of personal information
We will only use personal information for the purpose for which it was collected, or for a related purpose that the individual would reasonably expect. We may use personal information for the following purposes:
Providing social media marketing services to our clients
Responding to queries and complaints
Managing our relationship with clients and their customers
Complying with legal obligations
We may disclose personal information to third-party service providers who assist us in providing our services (e.g. social media platforms), or with consent from the individual. We will not disclose personal information to third parties for marketing purposes without consent.
3. Storage and security of personal information
We will take reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Personal information will be stored securely and confidentially, and will be destroyed or de-identified when it is no longer needed.
4. Access and correction of personal information
Individuals have the right to access and correct their personal information held by us. We will respond to requests for access and correction within a reasonable time frame, and will not charge a fee unless the request is complex or time-consuming.
5. Complaints and further information
If individuals have any concerns about our handling of personal information, they may make a complaint to David Spires who can be contacted at david@dvxmedia.com.au. We will respond to complaints within a reasonable time frame and take steps to address any concerns. Further information about privacy and the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner (OAIC).
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website.